Shipping Policy

This Shipping Policy sets out the conditions and procedures for the dispatch and delivery of products purchased from the Across Algae online store.

 

1. Processing and Dispatch

  • Preparation Time: After payment confirmation, orders are processed and prepared for shipping within 1 to 7 business days.

  • Dispatch Days: Dispatches are carried out exclusively on business days (Monday to Friday), with no shipments or deliveries on weekends or national/local holidays.

 

2. Carrier and Tracking

  • Tracking Code: As soon as the order is dispatched from our warehouse, the customer will receive an automatic email containing the tracking number, according to the carrier's policies.

  • Using this code, the customer can track the status and location of their order directly on the carrier's website.

 

3. Estimated Delivery Costs and Times

The delivery times indicated below are counted from the moment the order leaves our warehouse (dispatch) and are estimates provided by the carrier:

Mainland Portugal

  • Cost: €5.00 (Free for purchases over €60).

  • Estimated time: Delivery within 48 business hours after dispatch.

Madeira and Azores Archipelagos

  • Cost: €10.00 (Free for purchases over €60).

  • Estimated time: Delivery within 72 business hours after dispatch.

Note: Across Algae is not responsible for delivery delays resulting from unforeseen circumstances, strikes, or peaks in carrier workload (e.g., Black Friday, Christmas).

 

4. Delivery Procedure and Absence

Delivery is made to the address provided by the customer at the time of purchase.

  • If the customer is not at the address at the time of delivery, the carrier may attempt a second delivery or leave a notice for collection of the order at a pick-up point.

  • The customer must collect the order from the indicated location within the stipulated period (usually 5 to 6 business days). If the order is not collected within this period, it will be returned to our warehouse.

 

5. Returned Orders (Incorrect Address or Unclaimed)

It is the customer's sole responsibility to ensure that the delivery address is complete and correct at the time of ordering and that the order is collected in a timely manner if not delivered in person.

If an order is returned to Across Algae due to an incorrect/insufficient address or for not being collected within the stipulated period:

  1. Reshipment: If the customer wishes for the order to be resent, they must provide the correct address and bear the cost of the new shipping fee (even if the original order had free shipping, the second shipment will incur costs).

  2. Cancellation/Refund: If the customer chooses to cancel the order after its return, the value of the products will be refunded, deducting the shipping costs initially borne by the company and any return costs charged by the carrier.

 

6. Transit Damage

Upon receipt, the customer must check the external condition of the packaging. If the packaging shows severe visible damage, the customer must refuse delivery or note the occurrence on the carrier's waybill and contact us immediately at apoio.cliente@acrossalgae.pt.