Terms and Conditions

These General Terms and Conditions regulate the purchase and sale of products made in the online store of Across Algae (hereinafter referred to as "Seller"), accessible through the corresponding web address.

Placing an order in the online store implies full and unreserved acceptance of these conditions by the user (hereinafter referred to as "Customer").

 

1. Seller Identification

The sale of products on this website is managed by:

  • Trade Name: ACROSS ALGAE

  • Legal Name: NUNO FILIPE ROSA, UNIPESSOAL LDA

  • Email: geral@acrossalgae.pt

  • NIF: 519177940

 

2. Scope and Geographical Availability

The products presented in the online store are available for sale and delivery exclusively in mainland Portugal and the Autonomous Regions of the Azores and Madeira.
Currently, shipments are not made outside Portuguese national territory.

 

3. Registration and Order

  1. Registration: Making purchases in the online store does not necessarily require prior registration. The Customer can choose to complete the purchase as a "Guest", providing only the data necessary for billing and delivery.

  2. Order: Upon completing the purchase process and clicking the confirmation button, the Customer declares to accept the prices and description of the available products.

  3. Confirmation: After placing the order, the Customer will receive a confirmation email with a summary of the purchased products and payment details.

 

4. Prices

  1. The prices presented are in Euros (€) and include VAT at the legal rate in force in Portugal.

  2. The Seller reserves the right to change prices at any time, safeguarding the prices of orders already confirmed and paid by the Customer.

  3. Shipping costs may be added to the product prices, calculated before the purchase is finalized.

 

5. Payment

The Customer has the following payment methods:

  • Credit / Debit Card;

  • Multibanco Reference;

  • MB WAY;

Payment Term:
For deferred payment methods (Multibanco Reference), the Customer has a maximum period of 48 hours to make the payment. If payment is not received within this period, the order will be automatically cancelled due to non-payment.

 

6. Shipping and Delivery

Orders are processed and dispatched after payment confirmation.

6.1. Shipping Costs (Postage)

  • Orders over €60.00: Free Shipping.

  • Orders under €60.00:

    • Mainland Portugal: Fixed cost of €5.00.

    • Islands (Azores and Madeira): Fixed cost of €10.00.

6.2. Estimated Delivery Times

The indicated times are estimates and are counted in working days from the dispatch of the order:

  • Mainland Portugal: Estimated delivery up to 7 working days.

  • Azores and Madeira: Estimated delivery up to 7 working days.

Note: These deadlines may change due to force majeure or the carrier's responsibility, and Across Algae cannot be held responsible for delays beyond its logistical operation.

 

7. Stock Availability

Although the online store has a stock management system, exceptional out-of-stock situations may occur.
If an ordered and paid product is not available due to a stock error:

  1. The Customer will be informed as soon as possible.

  2. The amount paid for the missing item will be refunded within a maximum of 14 days, through the same payment method or bank transfer.

 

8. Right of Withdrawal and Returns

In accordance with applicable law, the Customer has the right to withdraw from the contract within the legal deadlines, as detailed on our Return and Refund Policy page, with the exceptions indicated below.

Due to the nature of the products sold:

  • Food products and supplements cannot be returned or exchanged after delivery, for reasons of hygiene and food safety, unless they show visible damage or defects upon receipt.

  • In case of visible damage, the Customer must immediately report the situation, within the maximum legally permissible period, providing proof of the defect (namely photographs) via email apoio.cliente@acrossalgae.pt.

  • Cosmetic products can be returned within 30 days, provided they are sealed, unused, and in perfect condition.

Whenever the return results from a defect, damage, or error attributable to our responsibility, the return costs will be borne by us. In other cases, the return costs are the responsibility of the Customer.

 

9. Warranty

The products sold are covered by the legal regime for the sale of consumer goods. In the case of perishable products (food, supplements) or consumables (cosmetics), the warranty applies within the validity period indicated on the packaging and provided they are stored according to the manufacturer's instructions.

 

10. Complaints and Disputes

In case of a dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity or the European Online Dispute Resolution (ODR) Platform.

Across Algae has an Electronic Complaints Book. The Customer can submit their complaint by accessing the official platform of the Complaints Book (www.livroreclamacoes.pt).

 

11. Applicable Law

All matters not expressly regulated in these Terms and Conditions will be governed by Portuguese Law. In case of dispute, and in the absence of an amicable agreement, the competent court will be that of the district where Across Algae is headquartered.